Join our hospitality suite sessions at Knowledge 2026

Jun

2025

7:00pm

10:00pm

12 pm

Welcome and Introductions

Our VP of Product Marketing, Ingrid Wantuch, kicks off the event with a welcome message.

Location: Blue Room

Join our hospitality suite sessions at Knowledge 2026

May 5 – 7, 2026

Our dedicated hospitality suite breakfast and lunch sessions will offer Knowledge 2026 attendees an opportunity to discover how they can translate human-AI experience into real business outcomes through collaborative, people-centric discussions.

Please ensure you complete your registration on the main page by filling out the registration form. Registration is required prior to selecting specific sessions. After registering, you may revisit the page at any time to receive updates and add/remove sessions in your personal agenda.

Agenda at-a-glance

May 5 | 8:00 – 9:30 a.m
Breakfast session

The factory of the future is already late

Beyond pilots: how industrial leaders are scaling AI, modernizing assets, and empowering the frontline - at the same time.

Moderators:

• Andrea Kis, Strategic Alliance Director ServiceNow & Siemens – UK, Capgemini

• Iwona Kandpal, OT Enterprise Architect, Capgemini

May 5 | 12:00 – 1:00 p.m.

Lunch session

Augmented Driver Experience: The power of three

How automotive leaders are scaling AI and software‑defined platforms to deliver reliable operations and differentiated driver experiences. This lunch session will focus on a candid, practitioner-led discussion on these critical questions.

Moderator:

• Christian Hummel, Global Head of Automotive, Capgemini

Panelists:

• Jürgen Schön, Head of Manufacturing Industry GTM - EMEA, ServiceNow

• Wolfgang Schaupp, Sr. Director – Software Sales – EMEA, Aptiv

May 6 | 8:00 – 9:30 a.m.

Breakfast session

Reimagining Customer Experience: Human-led, AI-powered

Why human‑led, AI‑powered customer experience is becoming the true differentiator - and how leaders are making it real.

Moderator:

• Tim Arkin, DCX Global Head of ServiceNow, Capgemini

Panelists:

• Kerry Race, Global People Services Director, Sage

• Frank Schüler, Global Managing Director, DHL

• Ian Henderson, Sr. Director - CX Ecosystem, ServiceNow

May 6 | 12:00 – 1:00 p.m.

Lunch session

The future of SIAM

As multi-sourcing grows more complex, how must SIAM evolve to deliver resilience, transparency, and end‑to‑end business outcomes?

Moderator:

• Russell Honeycutt, Global Offer Lead, SIAM, Capgemini

May 7 | 12:00 – 1:00 p.m.

Lunch session

Who controls the Controller? Yes, this is an AI Governance session

As agentic AI moves into autonomous operations, how do leaders define - and enforce - control?

Moderator:

• Thomas Both, Global Offer Lead – ServiceNow, Capgemini

Panelist:

• Silvio Bessa, Global Strategic Partnerships, Microsoft

For questions about the event, please contact Smitha Sandeep.